Delete your account
Deleting your account is your call to make, and we've tried to make it plain, quick, and free of hoops.
Delete from inside the app
Go to Settings > Account > Delete Account and confirm. That's the whole process.
Delete without the app
If you no longer have the app installed, or would rather not open it, email support@thepeachylifecompany.com from the address on your account and ask us to delete it. That's all we need — no form, and no need to explain why.
What gets deleted
Your account, mood entries, journal entries, AI chat history, connected health and biometric data, food logs and photos, and any data exports we generated for you.
What is retained, and for how long
Deleting your account starts a 30-day recovery window. During those 30 days your account is deactivated and we stop using your data, but your records still exist in case you change your mind. At the end of the 30 days, we erase your records permanently, including files held in storage.
Three narrow exceptions outlive that erasure:
- Crisis-safety records, kept for 90 days. If the app detected content suggesting a risk to your safety and responded — for example, by showing you crisis support resources — we keep a short record of that for 90 days after deletion, then purge it permanently. It is not your journal and not your conversation history. We keep it that briefly because it may be needed to protect someone's life or safety.
- Consent records, kept for 7 years. The record that you accepted our Terms of Service and Privacy Policy, and when.
- A compliance audit trail, kept indefinitely. A record that you asked us to delete your account and when — nothing about the content of your data. We keep it as our evidence that we honoured your request.
Apart from these three, erasure is complete once the 30-day window closes. Full detail is in Section 7 of our Privacy Policy.
How long it takes, and how you'll know
Deletion from Settings takes effect immediately, starting the 30-day recovery window described above. If you email us instead, we'll confirm by email once we've processed your request and once the 30 days have passed and erasure is complete.
This page also serves as our erasure-request channel under the Australian Privacy Act 1988 and, for UK/EU users, Article 17 of the GDPR (the "right to be forgotten").
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